Overview
At FIRESTARTERS COLLECTIVE Coaching by Dr. Kiana Dancie, we are committed to delivering exceptional value and transformative results. Given the non-tangible nature of our coaching services, all sales are final upon purchase. This policy outlines how we manage client concerns and uphold our commitment to satisfaction.
No Refunds on Services
Because our coaching engagements consist of personalized guidance, strategic frameworks, and real-time support, we do not offer refunds once a coaching package or individual session is confirmed. Clients acknowledge that by enrolling they receive immediate access to proprietary methodologies, scheduled time, and preparatory materials, all of which constitute deliverables.
Client Satisfaction & Remediation
We recognize that circumstances may arise where expectations are not fully met. In those rare instances, clients are encouraged to submit a formal feedback request within 14 days of service delivery. Upon receipt, our Client Experience Team will engage in a consultative process to understand concerns and propose one of the following remedies, at our discretion:
• Rescheduling of one coaching session at no additional cost
• Credit toward future coaching services
• Alternative resources or tailored action plan adjustments
How to Request Assistance
To initiate a satisfaction review, clients must email info@kianadancie.com with “Satisfaction Review” in the subject line and include a detailed description of their experience. Our team will respond within three business days to schedule a consultation.
Policy Updates
We continuously refine our service model. This Refund Policy is subject to periodic review to align with best practices and client feedback. Any changes will be posted on our website with an updated effective date.
Thank you for choosing FIRESTARTERS COLLECTIVE Coaching by Dr. Kiana Dancie. Your growth and success are our highest priority.
